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Make the Leap to HP Service Manager 7.0

HP's new Service Manager 7.0 articulates the value of IT to the business by aligning it with the business. It manages all phases of the service lifecycle, illustrating the relationship between services, components and consumers.

SM 7.0 also assists with each step of ITIL v3, including:

Design, build and test
Definition and discovery
SLA service definition and monitoring
Incident, Problem and Change management
Analytics with service and chargeback reporting

Service Manager 7.0 Help Desk Features

Help desk functionality includes:

Service Desk call management
Incident and Problem mangement modules
Scheduled Maintenance
Web-based self-service ticketing

Service Manager 7.0 also integrates service lifecycle management into operations, allowing you to organize all constituent CIs, relationships and impacts. It helps you manage your client's service subscriptions, measuring them against cost and service levels and provides comprehensive tracking of service history.

Foundation Supports Configuration Management and includes:

ITIL authoritative data store
Windows and web client
Integration
uCMDB foundation
Customization and tailoring to your operation
Reporting and analytics

More Integration Possibilities with HP SM 7.0

Integration possibilities are greater than ever with SM 7.0:

AssetCenter 5.0
Universal CMDB
Business Availability Center
Project and Portfoloio management
Change and Configuration management
Decision Center 2.0
Network Node Manager 7
Quality Center 9.2

SM 7.0 also has new integration interoperability with Knowledge Management and Service Catalog.

Bridging the Implementation Gap

ITSM Accelerator bridges the ITIL® implementation gap with:

Process workflows
'Best Practice' procedures
Pre-loaded configuration data and other parameters

The Accelerator yields as much as an 80% reduction in time and cost and yields other benefits, such as:

Faster time-to-value out of your ITSM implementation
Minimization of future maintenance and upgrade efforts
Intuitive user interface reduces the software learning curve
Disparate service desks can be consolidated across 'silos'

License Entitlement Increased

SM 7.0 licensing structrue minimizes additional license fees:

Costs are not incurred for 'like-for-like' license migration.
Additional functionality is bundled with SM7 components.
Year-over-year maintenance increase is capped at 5%.
Back-up, development, test, training licenses at no cost.
6-month parallel license execution entitlement provided.

HP SM 7.0 Transforms IT into Strategic Service Provider

Continuously measuring and optimizing IT value to the business:

Proactively monitors service levels guaranteeing performance
Enables decisions between service costs and quality
Provides actionable KPIs based on ITIL v3 service lifecycle

Optimizes costs through service automation:

Increases IT staff efficiency using automated best practices
Enbles integrated end-to-end service delivery
Illustrates complete TCO of delivered services

Mitigates risk through centralized and enforced processes:

Minimizes service disruptions using automated change control
Enables regulatory compliance and certification
Isolates impact to business based on financial priorities

Service Manager 7.0 -- Proven Technology

Over 25 years of Service Management experience has gone into SM 7.0. As a robust, enterprise-class application, it's the most extensive service management solution available and now features comprehensive ITIL-aligned practices. Highly rated by independent experts, SM 7.0 is backed by all of the technical support provided by HP and Evergreen Systems.

SM 7.0 Answers Key Service Management Questions

Service Manager 7.0 helps you define and address key issues:

What's the right resource allocation for the service desk?
How long should an incident take for resolution?
How can we improve first call resolution?
Is our change process working as expected?
How often are we meeting our defined service levels?
How long does it take to provision new employees?
What should be our highest service management priorities?

A Comprehensive Service Management Solution

Fully integrated service lifecycle management
Convergence of HP's leading consolidated service desk tools
Technology, expertise protecting your existing investment
Application and architecture enhancements
Wide range of integrations, including uCMDB federation

Value for Your Service Manager Investment

Reducing time and cost to implementation
Standardizes your organization-ITIL best practices
Minimizes future maintenance and upgrade efforts
Eases ITSM consolidation with standardization
Provides more functionality for fewer dollars
Delivers more value for current license entitlement
Provides automated migration tools
Out-of-the-box preconfigured ITIL v3 capabilities

SM 7.0 Delivers ROI on Increased Functionality

Consolidated inbox with a single view of all scheduled activities -- calls, incidents, changes, requests
Views with new ways to organize service desk
Service-based SLAs
Multiple item update consolidates update activities
Security folders that control user access to data

The Evergreen Way- Quick Time to Value

At Evergreen we blend our consulting expertise and our proven 'quick time to value' approach to assist your team with a logically phased, practical approach that combines strategy with ITIL best practices and alignment with your business objectives.

We work with you on vision and strategy, help you transform your help desk with Service, Incident and Problem Management and support your testing and implementation efforts. In Phase 2 efforts we help you drive problem management analysis and request management in Change, Demand and Configuration Management modules to optimize your IT operations.

HP™ BTO Enterprise Software Technologies

We partner with 'best-of-breed' IT infrastructure technology provider Hewlett Packard. HP provides advanced BTO ServiceCenter and AssetCenter applications, and through its acquisition of Mercury also provides application monitoring (MAM), advanced Configuration Management and a 'universal' CMDB (Configuration Management Database). As legacy Peregrine resellers and a long-time Mercury partner as well, we have had years of experience with the installation, upgrade and integration of all these applications as well as the customization of features for special client requirements. We have chosen HP as our sole resale business partner because we believe they offer the most comprehensive and compatible suite of total IT infrastructure products on the market.

Through Evergreen's recent merger with net.works (NDW) the new company will now also sell, install and maintain HP Client Automation Enterprise software (legacy Radia products) and Server Automation software (legacy Opsware). This creates one of HP's only business partners to span expertise across their entire BTO product line, from the IT service management function to encompass all client, server, desktop and data center automation capabilities.

Click on any of the technology case studies below for specific examples of how Evergreen combines ITIL® process consulting and HP/Mercury application integration:

'Quick Start' Offerings

Evergreen even offers abbreviated 'jump start' initiatives that combine:

Our prepackaged knowledge of process improvement with your knowledge of your own IT operations
'Best-of-breed HP ServiceCenter and AssetCenter technology products
Installation services
Process/Technology integration services

We call these 'quick start' initiatives (or QSIs) because they can 'jumpstart' your organization into best practices for a fixed price and fixed length engagement.

Bundled Offerings

If you are already a Peregrine or HP ServiceCenter or AssetCenter customer, and you're looking for simplicity, our bundled upgrade package may be for you. For a single price that discounts both services and software licenses, you can leverage our special ServiceCenter or AssetCenter upgrade package. This package offers your organization the ability to:

Upgrade to HP's latest versions of ServiceCenter (6.2) and AssetCenter (5.1)
Bundle installation for one low price
Secure maintenance and support all from a single vendor

Check our special ServiceCenter and AssetCenter upgrade packages below:

ServiceCenter Upgrade
AssetCenter Upgrade

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