It's a great time for IT-enabling technology. Maybe the best time in the past two decades.
Until recently, technology to deliver better IT outcomes has been applied in point solutions or specific silos of IT. While it had local benefit, it often had the opposite effect at the enterprise level – actually making it harder to deliver IT services. As this continued the effect has expanded – driving IT complexity and reducing the ability to understand and improve the IT services being delivered.
Thinking and processes were stuck in silos too. As ITIL has become pervasive and technologies have embraced ITIL, IT has begun to think and act like an enterprise organizationally, process wise and technology wise.
Big advances have been made in enterprise data repositories (CMDB and IT Asset Management), in categorizing and routinizing services (Service Catalog), in simplifying and automating the flow of work leveraging enterprise data (Change and Release Management) and in automating the provisioning and management activities across IT, including client, network, server, storage, operating systems, databases and middleware.
By combining streamlined ITIL-aligned processes with ITIL-aligned technologies, today we can simplify and automate a vast number of repetitive, expensive activities in IT. We can free our staff from "being the process", significantly reduce costs and dramatically compress the time to deliver quality IT services. The proof is real and compelling.
The right technologies married to the right processes are transforming enterprise IT.
Evergreen technology practice areas include: