By leveraging true proactive, policy-based management, you can automate the vast majority of interaction with your client systems. Consider the following:
- A regional bank acquisition migrated 4,000 ATMs to a new corporate image overnight with 6 help desk calls
- A manufacturer rolled out a DST patch to 20,000 clients overnight with only 10 failures
- A federal agency with a team of 4 manages 114,000 devices over 2,000 sites, with 10,000 client connections hourly, and over a million daily with 99% reliability
- A Fortune 50 bank acquired another bank and converted 14,000 desktops to their standard image within 24 hours
Evergreen has unique technical capabilities in the area of client management for large, complex entities – and can deliver outcomes like this for you. As a result of long-time legacy expertise with Radia (now HP Client Automation Enterprise or HPCA), Evergreen is an established and respected expert in Client Automation service, including implementation and support.
HP Client Automation delivers a variety of benefits, including:
- Expanded support of a variety of operating systems
- New provisioning and patch management tools
- Vastly improved ease of operator use
- Improved security and vulnerability protection
- Extended integrations with other popular BSA IT infrastructure applications, including Discovery and Dependency Mapping Inventory (DDMI), Asset Manager and Service Manager.
Expanded operating system software now supports Windows XP and Vista, Mac OS X (Application manager only), Redhat Linux v5 and Solaris 10.
Security capabilities that have been added include AES password encryption, SSL support, vulnerability assessment and remediation and real-time security alerts provided online.
Administrator and operator use improvements include DDMI, powerful network-based hardware and software asset discovery automation as well as HP Asset Manager and HP Service Manager integrations.
HP Client Automation also supports powerful new management and deployment capabilities, including a new management console with enterprise-wide views, application deployment accelerators and new 'guest' virtual machine management.
Evergreen Delivers the Complete Solution
The Evergreen team is there for you as you take your system into live production, working with you to develop and implement a test plan and assist you through to quality assurance and system stabilization.
During 'go live' we focus on user training and adoption, leaving your team with the tools they need to operate and optimize your service management system. We finish by ensuring system performance is tracked against your pre-established business metrics.
Post-production support includes delivery of system documentation, user guidance and support and post-production issue resolution. Best of all, if we are providing your maintenance support, we transfer the knowledge gained during implementation to our support team of Evergreen-certified experts, with the resources, tools, training and ITIL best practices to ensure quality outcomes.