Evergreen's Approach to a Configuration Management Database (CMDB)
Today's large IT organizations face managing increasingly complex environments fueled by virtualization, cloud computing and mobility. Adding to this, the majority of IT incidents and outages are self-inflicted; the result of changes to IT, made by IT. A top priority for many IT organizations today is building a comprehensive Configuration Management System (CMS), to enable better planning, management and execution of change across IT.
An operational CMDB is an enterprise-wide store of data for decision-making support. As such it must consider the enterprise-level organizational, process and technology needs to be successful. Properly executed, organizations gain a common and deep understanding of their IT environment and how IT components are related, as well as a deeper appreciation of potential impacts when changes are executed. This can have a profound effect on IT and dramatically change the way IT does business.
Without a CMS, change processes are highly manual, with lots of approvals and oversight to prevent mistakes. The people of IT are the process. With an effective CMS, proposed changes are virtually guaranteed to be right, and process streamlining and automation follow easily. Change becomes proactive and fast, rather than reactive and slow. We know. Using a CMS, we have re-engineered and automated processes in data centers and seen high-risk changes requiring 25 approvals drop to 3 approvals. We have measured efficiency gains of 50%+ and reductions in time to deliver services of up to 80%.
Evergreen has a proven methodology for implementing an enterprise Configuration Management System/CMDB. We combine best practices, domain expertise and technical experience to deliver an end-to-end solution that is world-class. Our CMS solution methodology is vendor-independent and has been applied successfully in single- and multi-vendor environments.
Evergreen also has particularly deep skills in HP CMS technologies, including CMDB and Data Dependency Mapping (DDM) tools and Service Manager Change and Release Management. We believe they are amongst the best in the market today.
In HP-centric environments, we focus on data center operations and work with DDM's auto mapping and discovery features to build out complete IT services maps. We pinpoint the most critical applications first and ensure the entire application ecosystem is mapped from the business service level down to the supporting infrastructure. We then organize and present critical decision data through HP's uCMDB in a logical fashion, enabling the entire organization to benefit from its best-in-class federated architecture.
Through Evergreen's unique ability to combine HP technical capabilities, CMS process expertise and a deep understanding of large and complex organizations, we deliver CMS solutions that underpin significant transformation in the way our clients run IT.