- Recording and Slides

Service Catalog - Great IT Services Delivery Webinar slides

Please complete the form on this page to download a copy of the webinar PowerPoint slides (.pptx file).

To play or download the live webinar recording, please click here.

Success in three key but often overlooked functional areas - service delivery roles, key performance indicators and configuration management - can spell the difference between success and failure. 

Join Don Casson and Jeff Benedict as they share best practices on developing and using these 3 powerful Keys to deliver great services – and help transform IT from silos to services at the same time.

Presented live on 5/1/15 by Evergreen Systems.