Event Recording and Slides
Please complete the form on this page to access the PowerPoint slides (.pptx file) - includes presentation script - and a link to the recorded event.
It’s easy to create lots of services, fast – with little oversight – and it will kill your IT Service Catalog initiative. Your customer will see it as inconsistent, complex and confusing – and they won’t use it.
Do you build lots of small services, or a few big, complex ones?...How do you decide? Which do your customers prefer? How do you enable others to create new IT Services but still follow a common, high quality approach?
Please join us as we share best practices on creating and using a consistent Service Design Process – that addresses these issues and actually saves time, simplifies your work, and gives you consistent quality. Best of all - it will make your customers happy!
As always, we will demonstrate these concepts in our constantly evolving view of a very advanced Employee Self-Service Portal & Catalog, built on ServiceNow technologies.
Run time is approximately 60 minutes. Recorded on May 23, 2017.