Event Recording and Slides
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Manage hundreds of IT Services easily with a Service Taxonomy!
What services do we offer? How do we organize them? How can we make them easy for our customers to find? What is a good starting point?
Successful IT Service Catalogs have well organized Services. The more Services you have, the more of a challenge this becomes. A good Service Taxonomy, or framework is the key to organizing and understanding your services well, and presenting them in a way your customers will be able to find and use them as well.
Learn how to build a good Service Taxonomy in 3 logical steps, as well as 3 key mistakes to avoid.
In addition to a demo of our prebuilt Service Taxonomy, we will demonstrate these concepts in our constantly evolving view of a very advanced Employee Self-Service Portal & Catalog, built on ServiceNow technologies.
Run time is 60 minutes.