Event Recording and Slides
Please complete the form on this page to access the PowerPoint slides (.pptx file) - includes presentation script - and a link to the recorded event.
Successful Service Catalog projects are dramatically different than many other IT projects. Few Organizations have practical experience planning for a successful Service Catalog project. Can you answer these questions?
- What are the best practices?
- How do we measure success?
- What roles & responsibilities will we have?
- What are the customer & executive expectations?
- How do we build one the customers will really like?
- How do we build a simple strategy to guide decision making?
- What options do we have for getting started?
- Can we start simply and then evolve?
Please join Don Casson, CEO of Evergreen as he answers these questions and explains the 5 steps to prepare your team for success with your IT Service Catalog project. Jeff Benedict, ITSM Practice Leader, will demo our constantly evolving view of a very advanced Employee Self-Service Catalog & Portal, built on ServiceNow.
Run time is 60 minutes.