Thought Leadership for
IT Service Management Professionals

Jeff Duryea

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ServiceNow Tips: XML Document Migration for Service Catalog Items, Knowledge Management Articles

Posted by Jeff Duryea

I see a lot of documentation that is formatted in XML now. There is often a requirement to migrate documents into one area or another in ServiceNow. Knowledge documents and catalog items are some of the most common areas that require migration and transformation of XML documents from external systems and outside sources.

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Topics: Service Catalog, Service Now, ServiceNow, Knowledge Management


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