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Thought Leadership for
IT Service Management Professionals

Stephanie Nicoll

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ITIL Foundations Training - Free Online Course on Sept. 26

Posted by Stephanie Nicoll

A special offer for customers and blog readers! Free ITIL Foundation Training is available this month. This class is for beginners and provides baseline knowledge for IT service management.

You should consider this 4 hour, online course if you:

  • are brand new to ITIL/ITSM concepts or...
  • are in need of a refresher on ITIL concepts or...
  • are preparing to get ITIL Foundations 2011 certified*
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Topics: ITIL, ITIL Process, ITIL training



ServiceNow Knowledge18 - Meet Evergreen Systems in Booth 1314

Posted by Stephanie Nicoll

The Evergreen Instance Analyzer for ServiceNow: Demo it at #Know18

The ServiceNow platform is large and complex. It is easy to develop advanced functionality on it quickly. For many, it has grown quickly with a variety of parties developing on it.

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Topics: IT Service Catalog, Service Catalog Consultant, Service Portal, ServiceNow, Service Now, ServiceNow Partner, Service Catalog Planning, Customer-Centric IT, Customer-Centric ITSM, Employee Self-Service Portal, ServiceNow Solutions, ServiceNow Support, ServiceNow Admin, ServiceNow Service Portal, ITSM, ITSM Consultants, ITSM Platforms, IT Service Management, Service Design Processes, IT Service Design, know18, Knowledge18, Knowledge 18, Evergreen Instance Analyzer, EIA, EIA for SN



The Evergreen Blog - is BACK!

Posted by Stephanie Nicoll

It's been a busy summer here at Evergreen... cross country trips presenting both of our complimentary workshops: Service Catalog; and CMDB, Configuration and Asset Management... and of course our webinar series with live webinars twice a month

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Topics: Service Catalog, ITIL, ServiceNow, Service Request Catalog, IT Consulting, IT Service Catalog, ITSM, IT, Request Portal, ITSM Strategy, Service Operation Processes, Service Catalog Webinar, Service Strategy Processes, Service Design Processes



Knowledge 17 Gift Card Winners Announced

Posted by Stephanie Nicoll

We are happy to announce the winners of the three $100 Amazon Gift Cards -- offered to visitors to our booth at Knowledge 17 who requested our Project Scoring Matrix. Please join us in congratulating Kimberly C at PNC, Kari T at the Mayo Clinic and Andrew B at the Stanford School of Medicine!

If you missed us at Knowledge 17 - - here's what we showcased:

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Topics: Knowledge 17



ServiceNow Knowledge 17 - Meet us in Booth 718

Posted by Stephanie Nicoll

Evergreen is proud to be a Silver Sponsor for ServiceNow’s Knowledge 17, May 11 - 17 in Orlando

Want to create an “Amazon-like” experience of IT? See how with our new Self-Service Portal and Catalog solution v4, with hundreds of improvements (live demos and Q&A with ITSM Practice Manager Jeff Benedict ongoing during ExpoNow hours!)

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How do you get ready for a Service Catalog Project?

Posted by Stephanie Nicoll

Few Organizations have practical experience planning for a successful Service Catalog project.

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Topics: Service Catalog, Service Now, ServiceNow, IT Service Catalog, ITSM, IT Service Management, IT Self Service, IT, IT Strategy, IT Webinar



Customer-Centric IT Service Management

Posted by Stephanie Nicoll

Don Casson, CEO of Evergreen Systems lead a panel discussion today at the ServiceNow User Group (SNUG) in Minnesota with executives from Thomson Reuters and BCBS of Minnesota discussing the importance of, and strategy behind, customer-centric ITSM. 

Executives want a beautiful, "Amazon-like” IT experience for employees. While this logically starts with the employee Service Catalog & Portal, it raises a lot of questions:

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Topics: Service Catalog, ServiceNow, IT Service Catalog, ITSM, IT Service Management, IT Self Service, ITSM Strategy, Customer-Centric IT



Service Catalog Webinars: Our Series Continues!

Posted by Stephanie Nicoll

Did you know that Evergreen holds complimentary "Innovation in IT" webinars twice a month? We include a Q&A session and a demo of our beautiful, customer-centric Service Catalog built on ServiceNow in each of these interactive events. Don't miss out on your chance to get your questions answered live, hear best practices and learn tips and tricks - - directly from our IT consultants and practice managers who share their real-world examples. 

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The Future of IT Service Brokerage is Here

Posted by Stephanie Nicoll

This is part two of a two-part series. Read part one here.

Achieving IT Cost Visibility

Cost visibility is the single starting point and the most important determining success factor for IT organizations operating in the new world of technology business management. Cost visibility means understanding all cost components that go in to delivering a solution or service – hardware, software, network costs, infrastructure, facilities, and the personnel that manage, deliver, and support these solutions. Additionally, cost composition will vary based on how and where technology is delivered, and how and to what extent it is consumed.

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Topics: ITSM, IT as a Service, TBM, Technology Business Management, IT Cost Transparency, Apptio, Shadow IT



IT as a Service: The Future of IT Service Brokerage is Here

Posted by Stephanie Nicoll

Enterprise IT organizations can no longer think of themselves as technology managers and consultants

The information technology profession is going through a fundamental change in purpose. Until recently, IT groups acted as technology gatekeepers, evaluating and selecting products and services for use in the enterprise, with some input from customers. This IT paradigm is shifting, and customers are beginning to make technology decisions on their own.

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Topics: IT as a Service, TBM, Technology Business Management, IT Cost Transparency, Apptio



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