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Thought Leadership for
IT Service Management Professionals

Stephanie Nicoll

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The Future of IT Service Brokerage is Here

Posted by Stephanie Nicoll

This is part two of a two-part series. Read part one here.

Achieving IT Cost Visibility

Cost visibility is the single starting point and the most important determining success factor for IT organizations operating in the new world of technology business management. Cost visibility means understanding all cost components that go in to delivering a solution or service – hardware, software, network costs, infrastructure, facilities, and the personnel that manage, deliver, and support these solutions. Additionally, cost composition will vary based on how and where technology is delivered, and how and to what extent it is consumed.

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Topics: ITSM, IT as a Service, TBM, Technology Business Management, IT Cost Transparency, Apptio, Shadow IT



IT as a Service: The Future of IT Service Brokerage is Here

Posted by Stephanie Nicoll

Enterprise IT organizations can no longer think of themselves as technology managers and consultants

The information technology profession is going through a fundamental change in purpose. Until recently, IT groups acted as technology gatekeepers, evaluating and selecting products and services for use in the enterprise, with some input from customers. This IT paradigm is shifting, and customers are beginning to make technology decisions on their own.

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Topics: IT as a Service, TBM, Technology Business Management, IT Cost Transparency, Apptio



Service Portfolio and Automated Service Catalog Workshops Presented by Evergreen Systems

Posted by Stephanie Nicoll

Many organizations struggle to build viable IT Service Catalogs. Evergreen has created a one-day, interactive workshop to educate and provide insight, knowledge, skills and tools necessary to get you moving in the right direction. Even better - we took the feedback from the 25 Evergreen Service Catalog Workshops we ran in the past year and now offer our new and improved Service Portfolio and Automated Service Catalog Workshop - complimentary to qualified individuals.

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Topics: ServiceNow, Service Portfolio, Service Catalog Training, Service Management, Service Catalog Design, Service Catalog Tools, Service Catalog Consultant, Service Catalog Strategy, ITIL Consulting, Service Manager, ITSM, IT Service Management, TBM, Technology Business Management, Cost Transparency



Evergreen Service Catalog Workshops (and more!)

Posted by Stephanie Nicoll

Have you missed our blog posts? We haven't forgotten about you. We have been busy pulling together an amazing workshop series. And...each one is free to qualified individuals!

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Topics: Service Catalog, Asset Management, ITSM, IT Workshops, IT Service Catalog Workshops, IT KPI, IT Metrics



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