Service Catalog Workshop Series: ITIL-Based Simulation Training

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IT Service Management Professionals

Service Catalog Workshop Series: ITIL-Based Simulation Training

Posted by Steph Velte

Tue, Jul 23, 2013

** NEW IN 2020: On-line Virtual Workshop available! Learn more here.**

Responding to Customer Demand, Evergreen Delivers Complementary ITIL-Based Simulation Approach Training Nationwide

Evergreen Systems is pleased to announce our Service Catalog Workshop Series. Coming soon to city near you! Planned stops include New York City, Dallas, Houston, Atlanta and Los Angeles.

The intensive one-day seminar leads participants through an interactive case study, and attendees work in teams to design both strategy and practical solutions. A key component of the workshop is hands-on experience in developing objectives and creating strategies for delivering business-valuable services end-to-end. Equally beneficial is the ability for attendees to engage with peer professionals to share experiences, and to receive coaching directly from Evergreen’s experienced IT consultants whom lead the sessions.

According to attendees:
“So much of my time is spent tactically, this day was strategic.”

“Great help building a working knowledge from Service Portfolio to Demand Management to Service Catalog, right down to building a Service.”

The workshops utilize ServiceNow, a leading provider of Cloud-based services for automating enterprise IT operations, for demonstration purposes. According to Don Casson, CEO, Evergreen, “The power and flexibility of ServiceNow’s platform allows us to do things we have previously only dreamed of. With design influences from Apple, Amazon and Wiki we have created a beautiful, simple and complete user experience in the Service Catalog.” Users of any service catalog software, however, will benefit from the techniques and processes presented and are encouraged to attend.

The workshops, complementary for qualified attendees, are in direct response to the challenges facing Evergreen’s customers. Pilot events were held in the Washington, DC and Dallas, TX metro areas earlier this year with key customers and prospects providing feedback on approach and content.

servicenow workshop Dallas

Photo: Working session during recent pilot event at ServiceNow offices in Plano, TX. Twenty attendees joined Evergreen consultants for a full day workshop, providing feedback to better-tailor future events to meet participants' goals and real-world challenges.

For a detailed overview of the Service Catalog Workshop, and a list of dates and locations as they are scheduled, please visit

Topics: Service Catalog, ITIL, Service Now, ServiceNow, Service Portfolio, Service Catalog Consulting, Service Catalog Training


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