Don Casson, CEO of Evergreen Systems lead a panel discussion today at the ServiceNow User Group (SNUG) in Minnesota with executives from Thomson Reuters and BCBS of Minnesota discussing the importance of, and strategy behind, customer-centric ITSM.
Executives want a beautiful, "Amazon-like” IT experience for employees. While this logically starts with the employee Service Catalog & Portal, it raises a lot of questions:
How do we design it?...What are the best practices? ...What do our customers really need and want from us?… Can it be done incrementally in a way that doesn’t overwhelm IT?
Missed the SNUG? No problem! Learn more in our recorded webinar: