IT Service Catalog Software Store – An Example of Balanced Service Design

Thought Leadership for
IT Service Management Professionals

IT Service Catalog Software Store – An Example of Balanced Service Design

Posted by Don Casson

Wed, Mar 23, 2016

Creating effective IT Services always involves three constituencies  - the customer, the provider and the manager.  All must be involved and have their needs met to create any truly viable service.

Most organizations are interested in building a beautiful, self-service software store as part of their IT Service Catalogs.  It is also a great example of balanced design – giving the customers what they want to get what we need.  Let’s look at the process.



There are 4 steps in the process – shop, buy, install…and use.  We will look at them from both the customer’s view and benefit, and IT’s view and benefit in the next post in this series.

 Want to learn more? Download the slides and webinar recording
"Service Catalog Balanced Design"
It covers this topic in greater depth.


About the Author

Don Casson is CEO and co-founder of Evergreen Systems, an IT consulting firm leading 
Fortune 500 companies to dramatically transform their IT operations. Feel free to contact Don at


Topics: Service Catalog, ITIL, ServiceNow, Service Request Catalog, IT Consulting, IT Service Catalog, ITSM, IT, Request Portal, ITSM Strategy, Service Operation Processes, Service Catalog Webinar, Service Strategy Processes, Service Design Processes


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