IT Service Catalogs: A Secret Weapon that IT Uses...On Itself!

Thought Leadership for
IT Service Management Professionals

IT Service Catalogs: A Secret Weapon that IT Uses...On Itself!

Posted by Don Casson

Wed, Feb 24, 2016

Service Catalogs are a Powerful Transformation Lever

With culture, processes, skills, technology and leadership still deeply rooted in a 30-year-old client/server paradigm, IT faces a titanic struggle to transform itself to meet the needs of the modern customer, not to mention facing the modern competitor!  


By looking “customer in rather than IT out”, looking at everything IT does as part of a service and then focusing relentlessly on transforming the customer experience, what IT cares about and does changes – almost automatically. 

IT stops worrying about provisioning everything, and thinks more about providing what the customer needs – regardless of the sourcing mechanism.  IT begins evolving from a provider of technical silos to a service broker – of elegant, always evolving solutions. 

 Want to learn more? Download the slides and webinar recording
"Service Catalog Balanced Design"
It covers this topic in greater depth.

About the Author

Don Casson is CEO and co-founder of Evergreen Systems, an IT consulting firm leading 
Fortune 500 companies to dramatically transform their IT operations. Feel free to contact Don at


Topics: Service Catalog, ITIL, ServiceNow, Service Request Catalog, IT Consulting, IT Service Catalog, ITSM, IT, Request Portal, ITSM Strategy, Service Operation Processes, Service Catalog Webinar, Service Strategy Processes, Service Design Processes


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