Service Catalogs are a Powerful Transformation Lever
With culture, processes, skills, technology and leadership still deeply rooted in a 30-year-old client/server paradigm, IT faces a titanic struggle to transform itself to meet the needs of the modern customer, not to mention facing the modern competitor!
By looking “customer in rather than IT out”, looking at everything IT does as part of a service and then focusing relentlessly on transforming the customer experience, what IT cares about and does changes – almost automatically.
IT stops worrying about provisioning everything, and thinks more about providing what the customer needs – regardless of the sourcing mechanism. IT begins evolving from a provider of technical silos to a service broker – of elegant, always evolving solutions.
Want to learn more? Download the slides and webinar recording
"Service Catalog Balanced Design"
It covers this topic in greater depth.
About the Author
Don Casson is CEO and co-founder of Evergreen Systems, an IT consulting firm leading
Fortune 500 companies to dramatically transform their IT operations. Feel free to contact Don at