Service Catalog vs Request Portal: Best Practice Differentiators - Part 3 of 4

Thought Leadership for
IT Service Management Professionals

Service Catalog vs Request Portal: Best Practice Differentiators - Part 3 of 4

Posted by Don Casson

Wed, Feb 17, 2016

Service Catalogs Link IT Strategy WIth Customers

Powerful, direct alignment with the strategy of the enterprise can happen when IT uses the Service Portfolio to proactively define Services, and then publishes those Services in the Service Catalog, to empower their customers.


The Service Portfolio enables the matching of the strategic intent of the organization (as enabled by technology) with requisite IT assets (resources and capabilities) needed to support that intent, and facilitates resource allocation discussions, tradeoffs and decisions. 

 Want to learn more? Download the slides and webinar recording
Service Catalog vs. Request Portal: 6 Characteristics That Set Them Apart."
It covers this topic in greater depth

Check back next week on February 22 when I explain the value of creating well-defined Service offerings...and how this benefits IT as much - if not more so - than the customer!


About the Author

Don Casson is CEO and co-founder of Evergreen Systems, an IT consulting firm leading 
Fortune 500 companies to dramatically transform their IT operations. Feel free to contact Don at


Topics: Service Catalog, ITIL, ServiceNow, Service Request Catalog, IT Consulting, IT Service Catalog, ITSM, IT, Request Portal, ITSM Strategy, Service Operation Processes, Service Catalog Webinar, Service Strategy Processes, Service Design Processes


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