Service Catalogs Link IT Strategy WIth Customers
Powerful, direct alignment with the strategy of the enterprise can happen when IT uses the Service Portfolio to proactively define Services, and then publishes those Services in the Service Catalog, to empower their customers.
The Service Portfolio enables the matching of the strategic intent of the organization (as enabled by technology) with requisite IT assets (resources and capabilities) needed to support that intent, and facilitates resource allocation discussions, tradeoffs and decisions.
Want to learn more? Download the slides and webinar recording
" Service Catalog vs. Request Portal: 6 Characteristics That Set Them Apart."
It covers this topic in greater depth
Check back next week on February 22 when I explain the value of creating well-defined Service offerings...and how this benefits IT as much - if not more so - than the customer!
About the Author
Don Casson is CEO and co-founder of Evergreen Systems, an IT consulting firm leading
Fortune 500 companies to dramatically transform their IT operations. Feel free to contact Don at