Services offered in the Service Catalog are considered Configuration Items while Requests are not.
Defining Services as CIs enables organizations to reuse and aggregate CIs to create other Services and results in less duplication, better construction, improved consistency, efficiency and quality.
Want to learn more? Download the slides and webinar recording
" Service Catalog vs. Request Portal: 6 Characteristics That Set Them Apart."
It covers this topic in greater depth
When Services and their constituent components are defined as CIs, control is achieved as they are governed by the established change management / rigor of the Change Advisory Board (CAB). Requests are generally transactional task activities or work order directions, and are not defined as Configuration Items and are not controlled by Change Management.
Join me here for my next post on Wednesday, February 10 when I cover best practice differentiators between Service Catalogs and Request Portals.
About the Author
Don Casson is CEO and co-founder of Evergreen Systems, an IT consulting firm leading
Fortune 500 companies to dramatically transform their IT operations. Feel free to contact Don at