Rich Attributes and Costing Drive Self-Service

Creating well-defined Service offerings with options and packages that customers want - presented in a simple, beautiful and complete user experience creates an end-user that is largely self-sufficient and more productive.

Such an approach benefits IT as much or more than the customer.  IT is able to package 3-5 attractive choices for the customer that can actually meet 70-80% of the demand.  Then since the demand is consistent and productized, the work can be significantly or even entirely automated based on customer self service selection.  Further – IT has two powerful levers - costing as well as lead-time, to proactively lead the customer to the organization’s preferred choice

 Want to learn more? Download the slides and webinar recording
" Service Catalog vs. Request Portal: 6 Characteristics That Set Them Apart."
It covers this topic in greater depth

About the Author

Don Casson is CEO and co-founder of Evergreen Systems, an IT consulting firm leading 
Fortune 500 companies to dramatically transform their IT operations. Feel free to contact Don at 
dcasson@evergreensys.com.