Services offered in the Service Catalog are considered Configuration Items while Requests are not.

Understanding the differences can help us use each more effectively – both separately and together.

Clarity of terms is critical to an organization. Clearly defining both the Service Catalog and the Request Portal eliminates any confusion on the part of both customers and providers. These individuals will properly extend and use the IT capabilities as long as they understand their purpose and function.

Lack of clarity will result in misuse or non-use, and failure to achieve meaningful adoption.

 Want to learn more? Download the slides and webinar recording
" Service Catalog vs. Request Portal: 6 Characteristics That Set Them Apart."
It covers this topic in greater depth

I hope you will return on February 15th for my next post in this series on Best Practice Differentiators: Service Catalogs Begin with the Customer.

About the Author

Don Casson is CEO and co-founder of Evergreen Systems, an IT consulting firm leading 
Fortune 500 companies to dramatically transform their IT operations. Feel free to contact Don at 
dcasson@evergreensys.com.