Evergreen Announces First Complete, Out of the Box, ServiceNow Customer-Centric ITSM Solution

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Evergreen Announces First Complete, Out of the Box, ServiceNow Customer-Centric ITSM Solution

Posted by Don Casson

Tue, Jan 12, 2016

WASHINGTON DC – January 12, 2016 – Evergreen Systems, the industry leading provider of “customer-centric” ITSM solutions on the ServiceNow platform, and a ServiceNow Preferred Implementation Partner announces today Evergreen Ready, the industry’s first complete, out of the box, customer-centric ServiceNow ITSM solution. 

Evergreen Ready is the first fully pre-built, ITIL best practices based ITSM solution, with market leading time to value of only 2-3 weeks. Traditional implementation services are no longer required – services associated with Evergreen Ready are not for implementation, but for configuration and explanation of pre-built ITIL best practices functionality, out of the box.

Evergreen Systems pioneered “customer centric” ITSM thinking over two years ago by focusing “customer in rather than IT out” which led to Evergreen’s industry leading Employee Self Service Catalog & Portal (ESS), the most fully featured and widely used Service Catalog solution in the ServiceNow marketplace, and the only Service Catalog solution available as a product in the ServiceNow Store.  Evergreen Ready was designed with a “customer centric” focus from the very beginning and includes our ESS Portal solution.

Evergreen Ready is a great fit for mid market and enterprise concerns that want to leverage pre-built, proscriptive best practices while getting operational quickly and fully – from both a process & technology perspective.  Only Evergreen Ready comes out of the box with complete, as built process, policy and technology documentation.

“Evergreen Ready is the first complete, pre-built ITSM solution for ServiceNow,” according to Don Casson, CEO of Evergreen Systems. “We have incorporated our progressive experience in over 5,000 ITSM engagements to create an end-to-end solution, ready to use. If you truly want to leverage an ITIL best practices solution, out of the box – it arrived today. Best of all, Evergreen Ready is the only solution designed with the customer in mind from the very beginning – which is exactly what our customers are demanding today.” 

In addition to the ESS Portal solution, Evergreen Ready incorporates over 750 improvements & enhancements to ServiceNow out of the box today and includes Incident Management, Change Management, Problem Management, Knowledge Management, complete as built policy, process and technology documentation, configuration services, and a full year of Evergreen Evolve – Evergreen’s virtual admin and developer support solution for ServiceNow. 

Evergreen Ready was created to help you take your IT Service Management to another level. A customer centric level.   

General availability is mid-February 2016. For more information please visit the Evergreen Ready page on the Evergreen Systems website.


About Evergreen Systems, Inc. 

Evergreen Systems is a US technology solutions based services firm focused on raising Service Management to a new level – to a customer centric level.  Two years ago Evergreen fundamentally changed its thinking about ITSM, and began thinking “customer in rather than IT out” in everything.  This change has dramatically improved the value our customers get from their ITSM solutions.

Evergreen developed the first true “Amazon like” Employee Self Service Catalog & Portal solution (on ServiceNow), which today is the most widely used solution of its type.   This in turn led to Evergreen Ready - the industry’s first complete, out of the box, customer centric ITSM solution. With 18 years of experience and more than 5,000 ITSM engagements, Evergreen is a ServiceNow Master tier Solutions Partner – one of only two (non GSI) in the US.  Evergreen is a trusted advisor to hundreds of mid market and enterprise size concerns – both public and private. For more information visit us at www.evergreensys.com.

Follow the company on:

LinkedIn- https://www.linkedin.com/company/evergreen-systems

Twitter -  https://twitter.com/evergreen_sys

Facebook - https://www.facebook.com/EvergreenSystems


Topics: Service Catalog, Service Now, ServiceNow, Service Manager, ITSM, Employee Self-Service Portal, Prebuilt ITSM, Customer-Centric IT, ServiceNow Solutions, ServiceNow Partner


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