Posted by Don Casson
Tue, Mar 10, 2015
(This is the last in a series - click here for Part 1, Part 2 and Part 3).
Services defined in the Service Catalog are considered Configuration Items (CI). Subsequently, any changes that are made to a service CI require a change record and review via the organizations standard change processes.
Requests are not defined as Configuration Items and are not controlled by Change Management. Modifications to any request need not be reviewed as a part of the change process.
Topics: Service Catalog, Service Management, IT Service Catalog, IT Service Management, IT Cost Transparency, Request Portal, ITSM Strategy, IT Strategy, IT Alignment
Posted by Don Casson
Fri, Mar 06, 2015
(This is the third part in a series - click here for Part 1 and Part 2).
The ITIL framework clearly differentiates the stages in which the Service Portfolio, Service Catalog and Request Portal operate.
The Service Portfolio is aligned with Service Strategy. The Service Catalog aligns with the Service Design stage. And Request Fulfillment aligns with Service Ops.
Topics: Service Catalog, Service Management, IT Service Catalog, IT Service Management, IT Cost Transparency, Request Portal, ITSM Strategy, IT Strategy, IT Alignment
Posted by Don Casson
Thu, Feb 26, 2015
(This is the second part in a series - click here for Part 1).
The Service Portfolio is the source of the components for the service defined in the Service Catalog. As example, I like to say that the Service Portfolio is like a box of Legos. It contains all the components IT has under management. These components can be put together (i.e., aggregated) to form a service.
Requests are typically simple, single actions in nature and are not generally combined together.
Topics: Service Catalog, Service Management, IT Service Catalog, IT Service Management, IT Cost Transparency, Request Portal, ITSM Strategy, IT Strategy, IT Alignment
The Service Catalog is not a Request Portal. The terms are often used interchangeably due to lack of knowledge, which can cause confusion for IT and IT's customers.
Topics: Service Catalog, Service Management, IT Service Catalog, IT Service Management, IT Cost Transparency, Request Portal, ITSM Strategy, IT Strategy, IT Alignment
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