Posted by Phil Hellerman
Tue, Mar 03, 2015
Key Performance Indicators (KPIs) are the telemetry that underpins consistent, high quality service delivery. There are 7 steps to creating good KPIs. In today's final post in this series, Steps #6 and #7.
Topics: Service Catalog, ITIL Consulting, IT Service Catalog, IT KPI, ITSM Strategy, Employee Self-Service Portal, IT KPIs, Key Performance Indicators, ITIL Strategy
Posted by Phil Hellerman
Fri, Feb 20, 2015
Key Performance Indicators (KPIs) are the telemetry that underpins consistent, high quality service delivery. There are 7 steps to creating good KPIs. In today's post, Steps #4 and #5.
Topics: Service Catalog, ITIL Consulting, IT Service Catalog, IT KPI, ITSM Strategy, Employee Self-Service Portal, IT KPIs, Key Performance Indicators, ITIL Strategy
Posted by Phil Hellerman
Wed, Feb 18, 2015
Success with an IT Service Catalog truly translates into a higher objective – delivering services correctly and consistently to happy customers. A beautiful Service Catalog or employee self-service portal front door leading to poor, inconsistent services will be a failure, and will make customers even angrier than before given you have raised their expectations – then not delivered.
Topics: Service Catalog, IT Service Catalog, IT KPI, Employee Self-Service Portal, IT KPIs, Key Performance Indicators
Posted by Phil Hellerman
Fri, Feb 13, 2015
Success with an IT Service Catalog truly translates into a higher objective – delivering services correctly and consistently to happy customers. A beautiful Service Catalog or employee self-service portal front door leading to poor, inconsistent services will be a failure, and will make customers even angrier than before given you have raised their expectations – then not delivered.
Topics: Service Catalog, IT Service Catalog, IT KPI, Employee Self-Service Portal, IT KPIs, Key Performance Indicators
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