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Thought Leadership for
IT Service Management Professionals

Knowledge 19 Sponsor Evergreen Systems - Booth 255 at #know19

Posted by Stephanie Nicoll

Going to #servicenow Knowledge 19? Please join Evergreen Systems at Booth 255. We will showcase the power of self-service + automation to address common high volume / high value problems. 

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Topics: Service Now, ServiceNow, SAM, ITSM, Software Asset Management, ServiceNow Solutions, ServiceNow Partner, ITSM Consultants, ServiceNow Support, servicenow sam, sam pro, knowledge19, know19



Enterprise Software License Management - A 4 Step Approach

Posted by Don Casson

Enterprise Software License management is a tough problem. Software audits are disruptive and expensive – and they aren’t going away. Software firms know they are a huge source of revenue. So maybe it’s time to do something.

But it’s a hard problem to solve. Both discovery and contract entitlement data are inconsistent, redundant and conflicting, and the volume of data is massive. Determining entitlement seems impossible. That is no longer true.

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Topics: Service Now, ServiceNow, SAM, ITSM, IT Service Management, Software Asset Management, ITSM Strategy, ServiceNow Solutions, ServiceNow Partner, ITSM Consultants, IT Service Owner, ServiceNow Support, ITSM Platforms, servicenow sam, sam pro



ITAM Success and Common Pitfalls: A Consultant's View

Posted by Steph Velte

As an ITAM consultant I have been helping organizations with IT Asset Management process improvement and HP Asset Manager implementation for more than 10 years. Within this capacity I have primarily served as an architect and PM making sure the implementation of technology improves, enhances and facilitates sound asset management business objectives and processes. Based on this experience, I wanted to share my perspective on some of the keys to the successful implementation of ITAM software along with some of the common pitfalls. This is not an exhaustive list, but understanding and applying these concepts will help ensure your ITAM implementation is successful.

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Topics: ITAM, IT Asset Management, HP Asset Manager, Asset Management, SAM, HP AM, Software Asset Management



Software Compliance in a Virtual Desktop Environment

Posted by Steph Velte

Software Asset Management continues to be a primary driver of the IT Asset Management industry. Minimizing licensing costs while at the same time ensuring compliance and limiting audit risk is an area that most organizations still do not have a good handle on. It’s easy to understand why.

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Topics: Service Catalog, ServiceNow, Automation, Cloud, ITAM, Runbook Automation, Automation Use Case, Asset Management, SAM



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