Thought Leadership for
IT Service Management Professionals

IT Service Catalog: 4 Steps to an Effective Service Catalog (Part 3)

Posted by Scott Davis

The basics for developing and maintaining an effective service catalog are simple. And a simple approach can help you overcome many of the challenges required to manage the complexity and deliver effectively.

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Topics: Service Catalog, Service Management, Service Catalog Management, Procurement Catalog Management, IT Service Catalog

HP Service Manager 9.3 Process Designer: A game changer

Posted by Jeff Benedict

HP has broken out of their mold and has done something extraordinary with the new process designer released with Service Manager 9.3. On the surface it might not seem like such a monumental task but HP's history with ServiceCenter and Service Manager is to release new features that just build on top of the traditional Service Manager controls and legacy code.

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Topics: Service Management, Change Management, Service Manager, HP Service Manager


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