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ServiceNow Integrator to be Rebranded as Thirdera; New CEO & Chairman

Posted by Christina Nahal, Sr. Director of Marketing

Newly Merged ServiceNow Integrator to be Rebranded as Thirdera,
Names New CEO and Chairman

The industry’s largest pure-play ServiceNow consultancy, formed through the merger of Evergreen Systems, Cerna and Novo/Scale, will now be led by longtime ServiceNow leaders, Jason Wojahn and Marc Talluto 

LEESBURG, VIRGINIA (February 11th, 2021) Two weeks ago, Evergreen Systems announced that it had merged with two other leading ServiceNow partners – Cerna Solutions and Novo/Scale. Today, the merged companies announced they will rebrand as Thirdera, cementing the firm’s position as the leading pure play ServiceNow partner.   

Thirdera will continue to focus on helping large and mid-market enterprises transform their businesses around ServiceNow technologies. But unlike other large global systems integrators, Thirdera will maintain the agility of a smaller firm, combining its deep ServiceNow expertise and industry experience to serve thousands of customers worldwide.   

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Topics: Service Now, ServiceNow, ServiceNow Partner, Cerna, Sunstone Partners, Novo/Scale, Evergreen Systems News, thirdera, Elite Partner, ServiceNow Pure Play, Evergreen Systems, Cerna Solutions, Jason Wojahn, Marc Talluto



Evergreen Systems, Cerna Solutions & Novo/Scale Merge

Posted by Christina Nahal, Sr. Director of Marketing

BACKED BY SUNSTONE PARTNERS, EVERGREEN SYSTEMS, CERNA SOLUTIONS AND NOVO/SCALE COME TOGETHER AS LARGEST SERVICENOW® PURE PLAY PARTNER 

Combination of industry leaders provides expanded capabilities and enables clients to  
maximize the utilization of their ServiceNow platform 

SAN MATEO, CALIFORNIA, JANUARY 26, 2021 – Sunstone Partnersgrowth-oriented private equity firm focused on tech-enabled cloud services companies, announced it has completed the acquisitions of Evergreen SystemsCerna Solutions, and Novo/Scale to create the largest independent consulting partner focused exclusively on enabling the power of ServiceNow across the enterprise. The combined company delivers extensive value to clients across all ServiceNow workflows, products and industries including financial, government, higher education, energy, manufacturing, pharmaceuticals, travel and hospitality, retail and insurance. 

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Topics: Service Now, ServiceNow, ServiceNow Partner, Cerna, Sunstone Partners, Novo/Scale, Evergreen Systems News



Knowledge2020 Sessions

Posted by Stephanie Nicoll

Evergreen Systems CEO Don Casson to Lead Two Sessions at Knowledge 2020

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Topics: Service Now, ServiceNow, SAM, Software Asset Management, ServiceNow Partner, ServiceNow Apps, ServiceNow Certified App, EIA, know20



ServiceNow Emergency Response App - Free Companion App/Update Set

Posted by Don Casson

Free Enhancement Set for ServiceNow COVID-19 Emergency Response Apps Released
by Evergreen Systems

Company deepens the functionality of two free ServiceNow applications with additional features
and reporting;
available FREE as a scoped app on the ServiceNow Store.

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Topics: Service Now, ServiceNow, ServiceNow Partner, crisis management, business continuity, covid-19 response, employee health management, emergency management app, self reporting app



ServiceNow SAM Pro Training - Austin, TX

Posted by Don Casson

ServiceNow's software asset management solution brings powerful capability for managing complex enterprise software licenses such as Microsoft, IBM, SAP and VM Ware. By combining discovery, entitlement management and reconciliation with cradle to grave asset management, it ensures your customers get good service and your data is accurate. 

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Topics: Service Now, ServiceNow, SAM, ITSM, Software Asset Management, ServiceNow Solutions, ServiceNow Partner, ServiceNow Support, servicenow sam, sam pro



Knowledge 19 Sponsor Evergreen Systems - Booth 255 at #know19

Posted by Stephanie Nicoll

Going to #servicenow Knowledge 19? Please join Evergreen Systems at Booth 255. We will showcase the power of self-service + automation to address common high volume / high value problems. 

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Topics: Service Now, ServiceNow, SAM, ITSM, Software Asset Management, ServiceNow Solutions, ServiceNow Partner, ITSM Consultants, ServiceNow Support, servicenow sam, sam pro, knowledge19, know19



Enterprise Software License Management - A 4 Step Approach

Posted by Don Casson

Enterprise Software License management is a tough problem. Software audits are disruptive and expensive – and they aren’t going away. Software firms know they are a huge source of revenue. So maybe it’s time to do something.

But it’s a hard problem to solve. Both discovery and contract entitlement data are inconsistent, redundant and conflicting, and the volume of data is massive. Determining entitlement seems impossible. That is no longer true.

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Topics: Service Now, ServiceNow, SAM, ITSM, IT Service Management, Software Asset Management, ITSM Strategy, ServiceNow Solutions, ServiceNow Partner, ITSM Consultants, IT Service Owner, ServiceNow Support, ITSM Platforms, servicenow sam, sam pro



Explore Knowledge Alternatives in ServiceNow for Enriched, Modern Customer Experiences

Posted by Don Casson

Think out of the box to combine traditional knowledge offerings with other forms of knowledge support 

There are so many powerful ways to share and consume information today – documents, webpages, and apps on mobile devices to name a few. But when it comes to Knowledge, much of the content comes in the form of documentation, such as downloadable user manuals and FAQs. And this is perfectly OK. As I mentioned in an earlier post, I download product manuals when they’re available because I still find them useful – even though it is considered old school.

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Topics: Service Now, ServiceNow, Knowledge Management, Service Catalog Consultant, Service Knowledge Management System, IT Service Catalog, ITSM, IT Service Management, IT Self Service, ITSM Strategy, Employee Self-Service Portal, Customer-Centric IT, ServiceNow Solutions, ServiceNow Partner, ITSM Consultants, Customer-Centric ITSM, IT Service Owner, Service Portal, Service Catalog Planning, ServiceNow Service Portal, ITSM Platforms, IT Service Design, services factory, Don Casson, customer self-service, servicenow knowledge management, kcs, knowledge centered services



Three Self-Service Knowledge Best Practices You Can Leverage in ServiceNow

Posted by Don Casson

How to make the knowledge journey worthwhile for customers with effective self-service knowledge management 

Breaking the inefficient 1:1 human interaction cycle–service desk interactions which take place via phone or e-mail–is an urgent matter for modern service organizations aiming to deliver exceptional customer service. If you’re looking to move away from older, less effective customer support processes, the adoption of self-service knowledge management is a key enabler.

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Topics: Service Now, ServiceNow, Knowledge Management, Service Catalog Consultant, Service Knowledge Management System, IT Service Catalog, ITSM, IT Service Management, IT Self Service, ITSM Strategy, Employee Self-Service Portal, Customer-Centric IT, ServiceNow Solutions, ServiceNow Partner, ITSM Consultants, Customer-Centric ITSM, IT Service Owner, Service Portal, Service Catalog Planning, ServiceNow Service Portal, ITSM Platforms, IT Service Design, services factory, Don Casson, customer self-service, servicenow knowledge management, kcs, knowledge centered services



ServiceNow Knowledge Management: Applying Knowledge Centered Service Best Practices – Part 2

Posted by Don Casson

Creating a knowledge factory with Knowledge Centered Service (KCS) double loop thinking

There is a knowledge management approach that is seeing rapid adoption: Knowledge Centered Service (KCS). The focus of this proven methodology is on integrating the use, validation, improvement, and creation of knowledge into the knowledge management workflow.

How does KCS differ from a more traditional knowledge management approach? In simple terms, KCS is a many-to-many model while the traditional approach is a few-to-many model.

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Topics: Service Now, ServiceNow, Knowledge Management, Service Catalog Consultant, Service Knowledge Management System, IT Service Catalog, ITSM, IT Service Management, IT Self Service, ITSM Strategy, Employee Self-Service Portal, Customer-Centric IT, ServiceNow Solutions, ServiceNow Partner, ITSM Consultants, Customer-Centric ITSM, IT Service Owner, Service Portal, Service Catalog Planning, ServiceNow Service Portal, ITSM Platforms, IT Service Design, services factory, Don Casson, customer self-service, servicenow knowledge management, kcs, knowledge centered services



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