Webinar Recording and Slides
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Presented on June 2, 2015 by Evergreen Systems.
Most CMDB’s have not delivered any real value. Although we have collected and stored lots of data, the CMDB has been a solution in search of a problem. No longer. As IT moves from technical activities to customer centric IT services, the CMBD plays a critical, strategic role.
As we build and deliver IT services to our customers (employees), IT Service Owners will be very visible – and intently focused on delivering high quality outcomes, on time, with service availability and cost as advertised. Without effective configuration management, this cannot be done.
Please join us as we explore the new strategic role of the CMDB, and how processes, people, costs & technologies converge into services – with the CMDB aligning, connecting and managing the configuration items to make this all possible.