Webinar Recording and Slides

Please complete the form on this page to access the PowerPoint slides (.pptx file) - includes presentation script - and a link to the recorded event. Presented live on March 14, 2018.

Strategic Business Value With CMDB.pngConfiguration Management, CIs and the CMDB have largely been failures. A lot of time and money spent – with little to show for it. While there are lots of reasons why these failed, at the center was this issue: in most cases, it has been a “solution" in search of a problem.

No longer!  The rise of end to end IT Services, enabled by beautiful self-service and powered by automation is giving the CMDB a core, strategic role in the design and delivery of durable, high value services. 

Please join us as we explore how a CMDB enables strategic service delivery - underpinning it for agility, consistency, quality and powerful reuse. Additionally, we will cover key tips for success, and pitfalls to avoid.

Hosted by Don Casson, CEO of Evergreen. Joining Don is Jeff Benedict, ITSM Practice Leader, will demo our constantly evolving view of a very advanced Employee Self-Service Portal & Catalog, built on ServiceNow.