Service Taxonomy

A beautiful, easy-to-use Service Taxonomy is key to success with Service Portal & Catalog


Only a complete, modern service experience will engage and delight your customers. Organizing, delivering and managing the services effectively requires a good taxonomy framework.

Without this, services can quickly sprawl out of control and be duplicative and confusing to you and your customers. Creating and managing a taxonomy is a group effort – so having a powerful, visual tool for working together is a must.

Evergreen has developed a complete, extensive Service Taxonomy framework in a powerful, inexpensive and easy-to-use mind mapping application – XMind. We bring 70-80% of what you will need out of the box – so you can make progress very quickly.

service taxonomy graph

Benefits +

  • Complete – The whole framework is here – from category to group to sub-group and beyond – more than 500 components! You add your services.

  • Brings Best Practices – Evergreen has built and refined the taxonomy framework from more than 30 different frameworks and our years of experience in Service Catalogs. We even help you take the confusion out of organizing customer-facing vs. internal-facing IT services.

  • Easy to Use – XMind makes group visualization and facilitation easy. No more struggling with spreadsheets and getting lost in the details developing and agreeing on your taxonomy.

  • Get it into ServiceNow – Once complete, you can export your taxonomy in a variety of formats, including CSV, so it's easy to get it into ServiceNow.

Building and maintaining a good service taxonomy is foundational to success with Service Catalog. Evergreen makes it easy AND affordable at only $7,500!

Note: XMind licenses are not included, must be purchased separately. 


Fresh updates on the industry

View All Posts

Staying Ahead of the Game: Continuous Improvement and Innovation in IT Services

The sixth “build for” category focuses on improving service delivery and aligning your IT services ...
Read More

Take the Guesswork Out of Service Ownership in Your IT Service

Ensuring clarity on Service Ownership and Manageability is a key to delivering good customer ...
Read More