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“Service Catalog or Request Catalog?...Business and IT Services Catalogs?...”
A lack of clarity as to what each of these is, how they are different and best practices around how they should be used is a real problem. It is slowing down and confusing our efforts to deliver customer-centric IT service management. And it is frustrating!
Please join us as we provide clear, actionable guidance on what they are and how they can work together. With a common parlance in IT, we can make progress in creating beautiful, effective Service Catalog experiences for our customers.
As always, we will demonstrate these concepts in our constantly evolving view of a very advanced Employee Self-Service Catalog & Portal, built on ServiceNow technologies.