ServiceNow IT Business Management Workshop (Online): Two, 90 minute sessions with demos and live Q&A!


ServiceNow's IT Business Management (ITBM) solution brings a large set of capabilities in a single powerful framework, making it possible to seamlessly identify, assess, execute, and deliver strategically and operationally aligned solutions to your enterprise.

Effective ITBM relies on process & policy as much as technology. However, many lack the knowledge of ITBM best practices and a deep understanding of ServiceNow’s ITBM functionality – but don’t have the time or need to attend day long, technical training classes.

This is why Evergreen Systems created this FREE, deep dive, ITBM awareness virtual training. The next session starts on January 15, 2021 with Session 2 on January 22, 2021. Start time is 3:00 pm EST. Can't make it? Sign up and automatically receive post-event recording and slides by email.

Virtual workshop iconOver two, 90 minute online sessions, our instructor-led virtual workshop covers the Agile and Project & Portfolio Management topic areas in depth including Agile development processes, demand management, resource management, scenario planning and much more.

Each session is further supported by relevant ITBM demos to show how each topic covered is enabled in the ServiceNow platform and includes an interactive Q&A session with the instructors.

Introduction to IT Business Management - Session 1
  • ITBM Process Architecture
  • Ideation / Innovation
  • Demand Management
  • ITBM Best Practices
  • Ideation & Demand Demonstration
  • Q&A
Continuing the IT Business Management Journey - Session 2
  • Defining PPM and Its Lifecycle
  • PPM Phase (Initiation)
  • PPM Phase (Planning /and Resourcing)
  • PPM Phase (Executing)
  • PPM Phase (Closure)
  • PPM and Associated Modules Demonstration
  • Q&A