Webinar Recording and Slides


Please complete the form on this page to access the PowerPoint slides (.pptx file) - includes presentation script - and a link to the recorded event. Presented live on Oct. 30, 2015.

Fresh thinking on IT Self-Service!

It’s easy to create hundreds of services, fast – with little oversight – and it will kill your Service Catalog initiative. Your customer will see it as inconsistent, complex and confusing  – and stop coming.

Do you make lots of small services, or a few big, complex ones?...How do you decide?...Which do your customers prefer?  

Please join us as we share best practices on creating and using a consistent Service Design Process – that addresses these issues and actually saves time, simplifies your work, and gives you consistent quality. And it will make your customers happy!

As always, we will demonstrate these concepts in our constantly evolving view of a very advanced Employee Self-Service Catalog & Portal, built on ServiceNow technologies.

Run time for this live event including Q&A session is 60 minutes.