Webinar Recording and Slides


Please complete the form on this page to access the PowerPoint slides (.pptx file) - includes presentation script - and a link to the recorded event. Presented live on February 11, 2016.

Mind-Blowing IT Service Catalogs – Apply Amazon's Secrets for Your Success!

Executives want a beautiful, "Amazon-like” IT experience for employees. While this logically starts with the employee Service Catalog & Portal, it raises a lot of questions:

How do we design it?...What are the best practices? ...What do our customers really need and want from us?… Can it be done incrementally in a way that doesn’t overwhelm IT?  

Fortunately, we get to demo one of the world’s greatest customer experiences daily, in our lives.  Please join us as we explore this topic using Amazon as a “best practices” backdrop. We will share with you Evergreen’s 5 principles of customer-centric design as well as the 3 key constituents of service, and a 4-step process for creating a beautiful, "Amazon-like" IT experience for your employees.

As always, we will demonstrate these concepts on our constantly evolving view of a very advanced Employee Self Service Catalog & Portal, built on ServiceNow technologies.

Hosted by Don Casson, CEO and Jeff Benedict, ITSM Practice Manager and Innovation Leader, Evergreen Systems.