Webinar Recording and Slides
Please complete the form on this page to access the PowerPoint slides (.pptx file) - includes presentation script - and a link to the recorded event. Presented live on August 31, 2017.
Most forward thinking IT organizations today want to deliver IT services, not just technical outcomes.
But how? What is an IT service and how do we build one? What constitutes a good service? What are the best practices? Where do we start? How do we get everyone to follow a consistent approach?
Please join us as we answer these questions and share IT service design and construction principles - and how to apply them using a best practice service design process.
As always, we will demonstrate these concepts in our constantly evolving view of a very advanced Employee Self-Service Portal & Catalog, built on ServiceNow technologies.
Run time is approximately 60 minutes.