LIVE VIRTUAL WORKSHOP SERIES
ServiceNow IT Business Management (ITBM) Virtual Training. Join us for two, 90 minute sessions: Friday, January 15 and 22, 2021. Presented live with demos and Q&A session at 3:00 pm EST/Washington DC. Learn more and register here!
Service Portal and Catalog Best Practices Workshop (Online): “How to Deliver IT Services Like Amazon." Join us for three, 60 minute sessions: Thursday, January 24, February 4th and February 11, 2021. Presented live with demos and Q&A session at 3:00 pm EST/Washington DC at 2:00 pm EST/Washington DC. Learn more and register here!
REGISTER ANYTIME!! All registrants automatically receive post-event recording and slides for both session.
ON DEMAND WEBINARS
ServiceNow Emergency Apps
ServiceNow Emergency Apps - Managing Employee Health & Business Continuity. Recorded April 22, 2020.
Evergreen Instance Analyzer for ServiceNow (EIA)
NO registration required: Evergreen Instance Analyzer. A 45 Minute Demo - view demo and Q&A session here!
Get to ServiceNow Code Best Practices in 45 Days. Recorded live on from Dec. 7, 2018
How to Run ServiceNow as a Service. Recorded live on Oct. 30, 2019.
Customer-Centric Service Management
Deliver Customer Self-Service Like Amazon. Includes demo of ServiceNow Customer Service Management (CSM) solution. Recorded live on March 29, 2018.
Fresh Thinking on IT Service Management. Presentation deck with script available.
ServiceNow Knowledge Management
ServiceNow Knowledge Management Best Practices. Recorded live on June 12 , 2018.
Service Portal & Catalog
ServiceNow Service Portal Project? Prepare Your Team for Success in 5 Steps! Recorded live on January 29, 2020.
A Request Portal is NOT a Service Catalog. Recorded live on September 11, 2019.
ServiceNow Service Portal- Think Self-Service First! Recorded live on March 8, 2018.
Service Portals versus Request Portals? Let's Clear the Confusion! Recorded live on Feb. 28, 2018.
ServiceNow Service Portal - 5 Keys for Success. Recorded live on December 12, 2017.
IT Service Catalog - 5 Project Traps and Failures... and How to Avoid Them! Recorded live on January 21, 2016.
Higher Education IT Service Catalog Success with the EDUCAUSE ECAR Model. Recorded live on March 31, 2016
How Service, Request, Business and IT Service Catalogs Fit Together. Recorded live on July 30, 2015.
A Day in the Life of an IT Service Owner (aka IT Service Ownership in the Age of Digital Workflows). Recorded live on May 30, 2019.
Best Practices for Organizing Services in Your IT Service Catalog. Recorded live on April 4, 2017.
How to Organize and Manage IT Services: 4 Challenges and How to Overcome Them. Recorded live on April 21, 2016.
Service Design Process
What is an IT Service (and How Do We Build One)? Presentation deck only. August 31, 2017.
Managing Your ServiceNow Demand (aka Creating a ServiceNow "Services Factory"). Recorded live on December 8, 2016.
Service Catalog vs. Service Portfolio – Recorded live on Feb 27, 2015.
Self Service + IT Automation
Eliminate IT Work (and Make Customers Happier) with Digital Workflows. Recorded live June 26, 2019.
Enterprise Knowledge + Virtual Agent Supercharges Self-Service. Recorded live on Dec. 20, 2018.
IT Service Management Nirvana. Recorded live on February 23, 2017.
Configuration, CMDB & Asset Management
Prove Software ROI in One Week - Recording and Slides. Recorded live on June 30, 2020.
A 4 Step Approach to Controlling Enterprise Software Licensing. Recorded live on May 1, 2019.
A Plan for Success with IT Operations Management. Recorded live on January 31, 2019.
When is CMDB Vital? When it is Aligned with IT Services! Recorded live on March 14, 2018.
IT Asset and Configuration Management - 5 Best Practices. Recorded live on November 2, 2017.
Asset & Configuration Management Best Practices: 5 Simple Keys That Underpin Success. Recorded live on February 9, 2017.
KNOWLEDGE 2020 SESSIONS FROM EVERGREEN SYSTEMS
Did you miss our live sessions at Knowledge2020 Digital Experience? Access them here (log in required):
- Learn how to audit your top 3 SaaS titles & recover overspend in 1 week with ServiceNow SAM. Hosted by CEO Don Casson. Run time 20 minutes.
- Ensure daily ServiceNow code quality with FREE Evergreen Instance Analyzer. Hosted by CEO Don Casson. Run time 15 minutes.