Is Configuration Management and the CMDB the only real solution for managing change in high-volume change environments?
ITIL best practices make a strong case...
This white paper builds the case for Configuration Management and the development of a CMDB in enterprises with fragmented and multi-functional IT infrastructures. Tools for gathering data for the development of metrics and ROI for this best practice CMDB/Configuration Management/Change Management case are provided, including:
- Business process
- Change management lifecycle improvements
- Change management approval board activities
- Change and configuration management executions
- Metrics to support and make the case for improved change and configuration management and the CMDB