Workshop Overviews

For complex topics where a deep dive into the subject matter can give customers a much deeper understanding, or even a fundamentally different perspective, we offer half day, public workshops in cities around the US; as well as private, full day workshops at the customer’s site.

Current workshops include:

Blog

Fresh updates on the industry

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Reach For The Stars: Fresh Perspectives on Good IT Service

"What should we 'build for' to help reverse poor customer experiences?" Fragmented. Unpredictable. ...
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3 Keys to an Effective Service Design Process from a Manager’s Perspective

Service Governance, Quality of Service and Service Ownership (plus a good dashboard) empowers IT to ...
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