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Presented on 11/5/14 by Don Casson and Jeff Benedict, Evergreen Systems.
Exceptional IT Service Catalogs are an end-to-end service experience that is transformative for the customer & IT.
Both parties must benefit for it to work – and properly designed, they can. We call this Balanced Design.
Please join us to learn the core principles of Service Catalog Balanced Design and how we apply them to a Service Catalog shopping experience – where the customer gets a beautiful self-service experience and IT gets their work automated.