Webinar Recording and Slides

Please complete the form on this page to access the PowerPoint slides (.pptx file) - includes presentation script - and a link to the recorded event. Presented live on Feb. 28, 2018.

Service vs Request Portal Let's Clear the Confusion Webinar 2-23-18.png

 Perhaps you have hundreds of request items in a Portal and Service Catalog. Are your customers giving you any of this feedback?

  • It is hard to find what I am looking for and search doesn’t really help
  • If I don’t know exactly what I want, I can’t
    find it
  • Navigation is confusing
  • Where are explanations, how-to’s, self-help, and other information to help me make a decision?
  • What options do I have, if any?

The differences between Services and Requests, as well as IT Services versus Business Services, lead to a lot of confusion for us and our customers.

Please join us as we provide clear, actionable guidance on what they are, the differences between them and how they can all work together better for you and your customers today.

As always, we will demonstrate these concepts in our constantly evolving view of a very advanced Self-Service Portal & Catalog, built in ServiceNow.