White Paper: How to Develop a Service Catalog



This white paper discusses how to develop a Service Catalog, leveraging ITIL and CobiT best practices. It lays out eight steps to the development of a service catalog, beginning with developing taxonomy via definitions, services and service families (as well as services within families) and ending with the development of a program for continuous improvement.

The paper addresses the basic definition of a service catalog, as well as reasons why companies may want to develop a Service Catalog, scoping the effort, aligning with ITIL and CobiT best practices, utilizing templates and developing a corporate communications plan to ensure adoption.

It also discusses the use of toolkits, including a catalog template, Operation Level Agreement template and Service Level templates, which allow end users to eventually self populate the catalog and prepare for the implementation of a Service Catalog automated tool.