Evergreen is a clear industry leader in Service Management, delivering more than 4,000 ITSM projects over the past 20 years. We are a
- GOLD Level US Partner for Sales, Services
- Certified Application Developer, with the most popular application on the ServiceNow Store
- Certified ServiceNow Trainer
- Hundreds of ServiceNow implementations
- Consistently one of the highest customer satisfaction scores (CSAT) amongst GOLD partners, worldwide
ServiceNow is a powerful,
Evergreen Evolve for ServiceNow
Customers tell us their biggest problem with ServiceNow is they can’t keep up with the demand. Skilled resources are scarce and outside consultants are too expensive and inflexible, so they don’t know where to turn. We created Evergreen Evolve specifically to fix this problem – a modern, unique approach to ServiceNow services that is fast, flexible and very affordable.
Evergreen Instance Analyzer for ServiceNow
Want to check the quality of your ServiceNow code? Would you like to align with ServiceNow published best practices? Want to know exactly what code changes to make to move from CMS to Service Portal? Now you can! Evergreen’s Instance Analyzer for ServiceNow is a powerful, FREE code quality auditor and remediation tool that you can use every day to ensure code quality.
Evergreen ServiceNow focus areas include:
- IT Service Management
- Service Portal & Catalog
- Shared Services – HR, Facilities, Legal
- Customer Service Management
- Configuration, CMDB Asset Management
- IT Project & Portfolio Management
ServiceNow Training Services
The investment in the ServiceNow platform is substantial in both time and money. Success requires
Are you preparing to go live with new ServiceNow initiatives? Are you concerned that your employees don’t have enough knowledge to get the maximum benefit from the technology? Are there “best practices” processes that should go hand in hand with the technology that
If so, as an authorized ServiceNow Training Partner, Evergreen can help. We have a body of pre-built training materials and training knowledge, role by role to help you deliver the value you need. From systems administrators to fulfillers to developers to solution architects, our certified and experienced ServiceNow trainers can help you design and deliver a sustainable training capability, tailored to your implementation and customization of ServiceNow.
Our ServiceNow courses and workshops can arm your team with the skills and knowledge to be successful. We welcome the opportunity to discuss a training program solution for you that is both cost-effective and durable.
ServiceNow Documentation Services
Every organization configures the ServiceNow platform to meet their business needs. While this may be just system configuration, more often than not it also includes custom extensions and development of forms and workflow as well as integrations with other systems and processes to meet business needs. Ultimately, even with a strong focus on leveraging “out of the box” many solutions have a medium to high degree of customization.
While often overlooked, poor or incomplete systems documentation over time can yield an unsustainable system;
Evergreen can deliver complete, as built systems documentation, and prevent this problem. This can come in two forms – traditional,
If you are interested in effective solutions documentation, we welcome to opportunity to discuss your needs and the options you have.
ServiceNow Demand Management: How to Bring Good Customer Ideas to Life