ServiceNow IT Consulting

Evergreen is a clear industry leader in Service Management, delivering more than 4,000 ITSM projects over the past 20 years. We are a full-service firm, with both process & technology consulting skills, for complete solutions.

ServiceNow Snapshot:

• GOLD Level US Partner for Sales, Services
• Certified Application Developer, with the most popular application on the ServiceNow Store 
• Certified ServiceNow Trainer 
• Hundreds of ServiceNow implementations
• Consistently one of the highest customer satisfaction scores (CSAT) amongst GOLD partners, worldwide

Why ServiceNow

ServiceNow is a powerful, forms based workflow platform that is also easy to use. It is transforming service delivery in IT and beyond. At Evergreen, we view all Service Management from the customer in rather than the provider out – which we call Customer Centric Service Management. Whether for IT, HR, Facilities, Legal, or Customer Support – the ServiceNow platform gives us the power to create beautiful, self-service experiences linked to “lights out” automation – giving customers services they want while also dramatically lowering the cost and time to deliver those services. In support of this, we developed a complete, beautiful, self-service Portal & Catalog solution in ServiceNow. It is the most viewed and most purchased application in the ServiceNow Store.

Evergreen Evolve for ServiceNow

Customers tell us their biggest problem with ServiceNow is they can’t keep up with the demand. Skilled resources are scarce and outside consultants are too expensive and inflexible, so they don’t know where to turn. We created Evergreen Evolve specifically to fix this problem – a modern, unique approach to ServiceNow services that is fast, flexible and very affordable.

Evergreen ServiceNow focus areas include:

• IT Service Management
• Service Portal & Catalog
• Shared Services – HR, Facilities, Legal
• Customer Service Management
• Configuration, CMDB Asset Management
• IT Project & Portfolio Management

ServiceNow Training Services

The investment in the ServiceNow platform is substantial in both time and money. Success requires broad and effective adoption of the platform in your enterprise, and focused, high-quality training role by role is core to driving adoption success.

Are you preparing to go live with new ServiceNow initiatives? Are you concerned that your employees don’t have enough knowledge to get the maximum benefit from the technology? Are there “best practices” processes that should go hand in hand with the technology that are not understood or being leveraged effectively?

If so, as an authorized ServiceNow Training Partner, Evergreen can help. We have a body of pre-built training materials and training knowledge, role by role to help you deliver the value you need. From systems administrators to fulfillers to developers to solution architects, our certified and experienced ServiceNow trainers can help you design and deliver a sustainable training capability, tailored to your implementation and customization of ServiceNow.

Our ServiceNow courses and workshops can arm your team with the skills and knowledge to be successful. We welcome the opportunity to discuss a training program solution for you that is both cost-effective and durable.

ServiceNow Documentation Services

Every organization configures the ServiceNow platform to meet their business needs. While this may be just system configuration, more often than not it also includes custom extensions and development of forms and workflow as well as integrations with other systems and processes to meet business needs. Ultimately, even with a strong focus on leveraging “out of the box” many solutions have a medium to high degree of customization. 

While often overlooked, poor or incomplete systems documentation over time can yield an unsustainable system; as initial awareness of the system fades, and those who have deep system knowledge move within or outside of the company.

Evergreen can deliver complete, as built systems documentation, and prevent this problem. This can come in two forms – traditional, text based systems documentation, and a more recent approach that is quickly gaining traction – video based documentation.

Video based documentation is multimedia, and is both easier to prepare and more likely to be used. Typically, a solution architect will record short duration video clips (such as ten-minute lengths) documenting a specific functionality, stepping through the application on screen while describing its design and use. These are then assembled as chapters in a video book format. Video books are more likely to be used, as fewer people are willing to read lengthy systems documentation, and the multimedia approach can deliver a more powerful, longer lasting learning experience in a shorter period of time. Further, video book documentation can more easily be used to train new staff or provide a refresher for existing staff.

If you are interested in effective solutions documentation, we welcome to opportunity to discuss your needs and the options you have.