Webinar Recording and Slides

Please complete the form on this page to access the PowerPoint slides (.pptx file) - includes presentation script - and a link to the recorded event. Presented live on March 29, 2018. Customer Service Like Amazon_032918

 Customers expect a modern, complete self-service experience.  Modern customer-centric companies like Amazon, AirBNB and Zappos have dramatically raised the customer service bar. Are you meeting it?  

Modernizing the customer service experience may be a matter of corporate survival – as many who compete with these thought leaders have found out.

Exceptional customer service is essential to customer retention.  For too long it has been a captive of sales management tools – not designed to deliver customer service.  ServiceNow’s Customer Service Management (CSM) is a modern solution designed to enable amazing customer service experiences.

Please join us as we share with you the 5 Core Principles that underpin Amazon’s success, and how you can leverage them to build beautiful self-service customer experiences.

Is it possible to build an “Amazon-like” customer service experience?  Yes, it is.

Joining CEO Don Casson is Jeff Benedict, Service Management Practice Leader, who will demo these capabilities in ServiceNow’s solution. 

*Can't make it. All registrants will receive a link to the post-event recording and slides