Webinar: IT Operations Management - A Plan for Success
The quality of every IT service depends on reliable, predictable & extensible IT infrastructure. So do reductions of severity 1 outages, simplification of IT through service portfolio planning and better aligning of IT services with business services.
Effective IT infrastructure rests on a base of accurate & actionable decision support data. This decision support data comes from the combination of event management, configuration management, asset management, discovery, application mapping, change management, service management, incident management and cost management.
Many struggle to make progress with this, even after significant time and expense investment. Reasons include:
Not clearly understanding the problem before working on the solution
Not establishing clear, business valuable goals up front
Lack of KPIs aligned with goals in all phases to provide accurate feedback on progress
Not starting small, with a pilot approach to learn lessons, solve key problems in people, process & technology and build a repeatable approach that works before expanding
Working not only “bottom up” but also “top down” to ensure business goals translate into the right IT actions
Justifying broader investment in a low risk way - based on actual outcomes and a logical, phased strategy
In this webinar we clearly identify the obstacles and how to overcome them along with a proven, step by step approach to success with IT Operations Management directly aligned with the value to the business. Includes demo and Q&A session.