Webinar Recording and Slides


Please complete the form on this page to access the PowerPoint slides (.pptx file) - includes presentation script - and a link to the recorded event. Presented live on July 26, 2016.

ServiceNow’s new Service Portal CMS is a powerful set of modern technologies, but it doesn’t solve one tough problem.  How do we best organize and manage IT Services with it? 

What happens when we have hundreds of Services? How do we categorize them, how do we present them, how do our customers understand and find them?  How do we manage them as a portfolio consistently rather than one by one? 

Join us as we explore best practices you can apply right now, for organizing and managing many IT Services – in a way that pleases both your customers and providers. Hosted by Don Casson, CEO with Jeff Benedict, ITSM Practice Leader - who will demonstrate these practices in action on ServiceNow’s new Service Portal.