Webinar Recording: ServiceNow Service Portal Project? Prepare Your Team for Success
Webinar Recording and Slides
Please complete the form on this page to access the PowerPoint slides (.pptx file) - includes presentation script - and a link to the recorded event. Presented live on Jan. 30, 2018.
Service Portal & Catalog projects are very different than many other IT projects. Few organizations have strong practical experience in planning for a successful Service Portal & Catalog project.
Can you answer these questions?
What are the best practices?
How do we measure success?
What roles & responsibilities will we have?
What are the customer & executive expectations?
How do we build one our customers will really like (and use)?
How do we build a simple strategy to help guide decision making?
What options do we have for getting started?
Can we start simply and then evolve?
Please join Don Casson, CEO of Evergreen as he answers these questions and explains the 5 steps to prepare your team for success with your IT Service Portal & Catalog project. Jeff Benedict, ITSM Practice Leader, will demo our constantly evolving view of a very advanced Employee Self-Service Portal & Catalog, built on ServiceNow.