Webinar Recording and Slides

Please complete the form on this page to access the PowerPoint slides (.pptx file) - includes presentation script - and a link to the recorded event. Presented live on Jan. 30, 2018.

Plan a Successful IT Service Portal Project - 5 Steps to Get Your Team Ready 1-30-18.png

Service Portal & Catalog projects are very different than many other IT projects. Few organizations have strong practical experience in planning for a successful Service Portal & Catalog project.

Can you answer these questions?

  • What are the best practices?
  • How do we measure success?
  • What roles & responsibilities will we have?
  • What are the customer & executive expectations?
  • How do we build one our customers will really like (and use)?
  • How do we build a simple strategy to help guide decision making?
  • What options do we have for getting started?
  • Can we start simply and then evolve?

Please join Don Casson, CEO of Evergreen as he answers these questions and explains the 5 steps to prepare your team for success with your IT Service Portal & Catalog project. Jeff Benedict, ITSM Practice Leader, will demo our constantly evolving view of a very advanced Employee Self-Service Portal & Catalog, built on ServiceNow.