Webinar Recording and Slides

IT Service Taxonomy Webinar Slides and Recording

Please complete the form on this page to access the PowerPoint slides (.pptx file) - includes presentation script - and a link to the recorded event. 

What services do we offer? How do we organize them? How can we make them "customer centric?” What is a good starting point?

Successful IT Service Catalogs have well organized services. The Services Taxonomy, or framework is the key to organizing and understanding your services well. 

Please join us to learn how to build a good service taxonomy in 4 logical steps, as well as 3 key mistakes to avoid. 

In addition to a demo of our prebuilt service taxonomy, we will demonstrate these concepts in our constantly evolving view of a very advanced Employee Self-Service Catalog & Portal, built on ServiceNow technologies.