ServiceNow is the industry leading platform for digital workflow – and building highly automated, end to end services. Done well – this can dramatically improve customer service AND reduce IT work.

But many struggle to use it effectively, which is a shame – because it is terrific for solving high value, high volume problems. Often, these problems can be resolved by combining self-service, choice simplification and automation – for happier customers AND lower IT costs.

How can you do this better? What problems are worth tackling, and how do you find them? What sort of ROI is possible?

Evergreen will share our approach to this, along with some pre-built examples and demos of common, high value problems most organizations struggle with today.

Recorded in June 2019.