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If you walk backwards you can only see where you have been (and have no vision for where you are going). Are we walking backward in IT Service Management (ITSM)? Many of us are – with the same, tired thinking on Incident, Problem, Change and Knowledge. Time to Wake Up!!! This is no longer good enough.
If we re-imagine ITSM – through a customer and business centric lens, we will see it very differently.
Take this step toward the future. Join us as we explore the powerful links between the parts of ITSM – with fresh eyes. See how this changes the way we think and how this can powerfully (and positively) impact the value IT delivers to your customer and your business. It’s time to demand more.
Joining CEO Don Casson is Jeff Benedict, ITSM Practice Leader, who will showcase some of these tools and best practices on Evergreen’s advanced Employee Self Service Portal & Catalog, built on ServiceNow.
Run time is approximately 60 minutes. Recorded on May 3, 2017.