Successful Service Catalog projects are dramatically different than many other IT projects. Few Organizations have practical experience planning for a successful Service Catalog project – if success is measured by building one that your customers like and use.

Can you answer these questions?

What are the best practices?
How can we measure success?
What roles & responsibilities do we need?
What are customer & executive expectations?
How do we avoid repeating past mistakes?
How can we make search relevant?
How can we make navigation clear and simple?
How do we create a simple strategy to guide design & decision making?
What options do we have for getting started?

Please join us as we answer these questions and explain the 5 steps to prepare your team for success with your IT Service Catalog project. Presenting along with Don Casson, CEO is Jeff Benedict - ITSM Practice Leader, Evergreen - who will demo our constantly evolving view of a very advanced Employee Self-Service Catalog & Portal, built on ServiceNow.

Run time is approximately 45 - 60 minutes.

Recorded January 29, 2020.